Your reps rehearse the calls that lose accounts — the cancel threat, the screamer, the compliance trap — against a lifelike AI that plays the customer and fights back. Every call is scored on your rubric, so nobody learns on a real customer.
Slides and shadowing don't prepare anyone for an irate caller. So new reps get thrown onto live lines and learn the hard way — while CSAT, churn, and your best trainers pay the bill.
Three surfaces: a library of callers, a live voice console, and a readiness board that tells managers exactly who's cleared for the floor.
Start from a library of proven scenarios, or describe a caller in a sentence and Repset casts a voice and personality for it in seconds — grounded in your products and policies.
Third call in, wants out and wants a refund.
"Get me your manager." Won't accept the rep.
Can't follow steps, loses the thread.
Threatens the bank to force a refund.
Your rep talks to the AI caller out loud, in the browser. The voice pushes back, interrupts, and gets angrier when handled badly — so reps build real composure under pressure, not script-reading.
Every call is auto-scored on your rubric — no QA backlog. Managers get a live board of who's cleared, who needs more reps, and exactly which moments they're slipping on.
| Agent | Calls | Avg | Readiness | Trend | Status |
|---|---|---|---|---|---|
JDJordan D. | 42 | 88 | 91% | Cleared | |
PTPriya T. | 37 | 84 | 82% | Cleared | |
MAMarco A. | 19 | 63 | 58% | Needs reps | |
LKLena K. | 24 | 71 | 66% | Needs reps |
Callers that actually sound angry, rushed, or lost — composure you can't fake against a script.
Plug in scripts, policies, and product docs. Callers reference the real thing.
Empathy, compliance, AHT, resolution — graded on every call, no backlog.
No rep takes a live call until they've cleared the bar you set.
Run the same drill in any market — without hiring multilingual trainers.
Enterprise controls, data residency, and audit trails for BPO scale.
Every plan includes the full scenario library, rubric scoring, and the readiness board. Billed annually.
Repset is live in public beta with paying support & BPO teams. Tell us your team size and stack — we'll get your reps drilling the hard calls this week.