Repset puts your agents on lifelike AI calls — the cancel threat, the screamer, the compliance trap — and scores every one against your rubric.
Slides don't prepare anyone for an irate caller. So agents get thrown onto live lines and learn the hard way — while CSAT, churn, and your best trainers pay the bill.
Three surfaces: a library of callers, a live voice console, and a readiness board that tells managers exactly who's cleared for the floor.
Start from a library of proven scenarios, or describe a caller in a sentence and Repset casts a voice and personality for it in seconds — grounded in your products and policies.
Third call in, wants out and wants a refund.
"Get me your manager." Won't accept the agent.
Can't follow steps, loses the thread.
Threatens the bank to force a refund.
Agents talk to the caller out loud, in the browser. The voice pushes back, interrupts, and gets angrier when handled badly — so reps build composure under pressure, not script-reading.
Every call is auto-scored on your rubric — no QA backlog. Managers get a live board of who's cleared, who needs more reps, and exactly which moments they're slipping on.
| Agent | Calls | Avg | Readiness | Trend | Status |
|---|---|---|---|---|---|
JDJordan D. | 42 | 88 | 91% | Cleared | |
PTPriya T. | 37 | 84 | 82% | Cleared | |
MAMarco A. | 19 | 63 | 58% | Needs reps | |
LKLena K. | 24 | 71 | 66% | Needs reps |
Callers that actually sound angry, rushed, or lost — composure you can't fake against a script.
Plug in scripts, policies, and product docs. Callers reference the real thing.
Empathy, compliance, AHT, resolution — graded on every call, no backlog.
No agent takes a live call until they've cleared the bar you set.
Run the same drill in any market — without hiring multilingual trainers.
Enterprise controls, data residency, and audit trails for BPO scale.
Every plan includes the full scenario library, rubric scoring, and the readiness board. Billed annually.
See Repset run a live practice call on your own scenarios — 20 minutes, no slides.